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OceanBase Developer Center

V4.2.4
  • Overview
    • What is ODC?
    • Features
    • Architecture
    • Limitations
    • ODC console
  • Quick Start
    • Client ODC
      • Overview
      • Install Client ODC
      • Use Client ODC
    • Web ODC
      • Overview
      • Deploy Web ODC
      • Use Web ODC
  • Data Source Management
    • Create a data source
    • Data sources and project collaboration
    • Database O&M
      • Session management
      • Global variable management
      • Recycle bin management
  • SQL Development
    • Write and execute SQL statements
    • Perform PL compilation and debugging
    • Use the command-line window
    • Edit and export the result set of an SQL statement
    • Analyze SQL statements
    • Generate test data
    • Database objects
      • Table objects
        • Overview
        • Create a table
        • Table list
        • Manage table attributes
        • Manage table data
      • View objects
        • Overview
        • Create a view
        • Manage views
      • Function objects
        • Overview
        • Create a function
        • Manage functions
      • Stored procedure objects
        • Overview
        • Create a stored procedure
        • Manage stored procedures
      • Sequence objects
        • Overview
        • Create a sequence
        • Manage sequences
      • Package objects
        • Overview
        • Create a program package
        • Manage program packages
      • Trigger objects
        • Overview
        • Create a trigger
        • Manage triggers
      • Type objects
        • Overview
        • Create a type
        • Manage types
      • Synonym objects
        • Overview
        • Create a synonym
        • Manage synonyms
  • Import and Export
    • Import schemas and data
    • Export schemas and data
  • Database Change Management
    • User Permission Management
      • Users and roles
      • Automatic authorization
    • Project collaboration management
    • Risk levels, risk identification rules, and approval processes
    • SQL check specifications
    • SQL window specification
    • Database change management
    • Lock-free schema changes
    • Synchronize shadow tables
    • Schema comparison
    • Message notification management
  • Data Lifecycle Management
    • Archive data
    • Clean up data
    • Partitioning Plan Management
      • Manage partitioning plans
      • Set partitioning strategies
      • Examples
    • SQL plan task
  • Data Desensitization and Auditing
    • Desensitize data
    • Operation records
  • System Integration
    • Login integration
    • Approval integration
    • SQL approval integration
  • Deployment Guide
    • Deployment overview
    • Preparations before deployment
    • Deploy ODC in single-node mode
    • Deploy ODC in high-availability mode
    • Deployment verification
  • Upgrade Guide
    • Preparations before upgrade
    • Update single-node ODC
    • Update high-avaliability ODC
    • Upgrade verification
    • Rollback after upgrade failed
  • Troubleshooting
    • ODC troubleshooting process
    • Collect Message
      • View the runtime environment and version information
      • View web ODC logs
      • View client ODC logs
      • View end-to-end ODC-related logs
      • View ODC MetaDB data
      • Query the index status in OceanBase Database V4.x
      • Query the index status in OceanBase Database V1.4.x to V3.2.x
      • Collect JVM runtime information
      • Use tcpdump to capture packets
    • Common Troubleshooting
      • Deployment Upgrade
        • Web ODC cannot be accessed after startup
      • Database Connection
        • Access denied in a connection trial or test
        • Connection is refused in a connection trial or test
        • Connection times out
        • `Connection reset` is reported for a time-consuming statement
        • `socket write error` or `closed by server` is reported for a connection
      • SQL Execution
        • Disconnection during SQL execution
        • `Over tenant memory limits` is reported during SQL execution
        • `Unknown thread id` is returned during SQL execution
        • `timeout` errors returned during SQL execution
        • `OutOfMemoryError` is returned during SQL execution
        • Incomplete result columns for the SELECT statement
        • Garbled Chinese characters in the SQL execution result set
        • Garbled Chinese data is returned for query of data in GBK encoding
      • PL Object
        • Debugging is not supported for invalid PL objects
        • `JSONException` is reported during PL debugging
        • Garbled variable values in debugging
        • Failed to view PL objects or garbled characters are returned
        • PL objects cannot be executed or an execution error is returned
        • ODC issues during PL debugging
        • PL anonymous block cannot be debugged
        • Alert information of a PL object is unavailable
      • Import and Export
        • Garbled Chinese characters in an imported file in GBK encoding
        • Invalid ZIP package reported during file import
        • Time-type data exported from an Oracle tenant cannot be imported
        • Mismatched columns reported during the import of a single-table CSV file
        • Failed to export a result set in ODC to an Excel file
        • Incorrect display in Excel for a result set exported in CSV format
        • Incomplete data in batch export of multiple tables
        • `javax.crypto.BadPaddingException: Given final block not properly padded` is returned for a data import or export failure
      • Client ODC Problems
        • Client ODC startup failure / H2 Database corruption: Chuck not found
        • Garbled Chinese characters in the command-line window of ODC
        • Failed to install client ODC
        • Client ODC startup failure or no response
        • `Not a valid secret key` is returned for connection creation in client ODC
        • `User does not exist` returned for connection creation in client ODC
        • High memory usage of client ODC
        • Client ODC fails to be installed or start due to a port conflict
      • Front-end Page Exception
        • JavaScript exception is thrown on the ODC page
        • No response in browser after opening ODC
        • White screen in ODC
      • Account Password Problem
        • Forgot the admin account password in ODC V3.2.0 or later
        • Forgot an account password in ODC V2.4.1 to V3.1.3
        • Forgot an account password in ODC V2.4.0 or earlier
    • FAQ
      • Installation of client ODC
      • Web ODC deployment and startup
      • FAQ
      • Command-line window
      • DDL statement display
  • Release Note
    • V4.2
      • ODC V4.2.4
      • ODC V4.2.3
      • ODC V4.2.2
      • ODC V4.2.0
      • ODC V4.2.1
    • V4.1
      • ODC V4.1.2
      • ODC V4.1.1
      • ODC V4.1.0
    • V4.0
      • ODC V4.0.2
      • ODC V4.0.0
    • V3.4
      • ODC V3.4.0
    • V3.3
      • ODC V3.3.3
      • ODC V3.3.2
      • ODC V3.3.1
      • ODC V3.3.0
    • V3.2
      • ODC V3.2.3
      • ODC V3.2.2
      • ODC V3.2.1
      • ODC V3.2.0

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  5. V4.2.4

Failed to install client ODC

Last Updated:2026-09-03 09:11:16

Windows
Symptom
Possible causes
Solutions
Installation failure on macOS
Symptom
Solutions

Windows

Symptom

The system prompts that ODC cannot be installed during the installation of client ODC.

Possible causes

  • The ODC version is incompatible with the operating system.

  • The client ODC installation package is incorrectly used.

Solutions

  1. Check the version requirements.

    • Windows x86/AMD64: Windows 7, Windows Server 2008 R2, Windows Home Server 2011.

    • macOS: OS X 10.8.

  2. Check the Windows operating system, which must be 64-bit or 32-bit.

  3. Check whether the version of the client ODC installation package is compatible with the operating system. Select a compatible version to install.

Installation failure on macOS

Symptom

  • Client ODC fails to be installed or start, indicating that the software package is damaged.

  • The following information is displayed when you install Client ODC on macOS: OceanBase Developer Center cannot be opened because Apple cannot check it for malware.

Solutions

  1. Run the sudo spctl --master-disable command and select any source.

  2. The macOS does not support direct installation. For more information about how to securely open applications that are not downloaded from the Apple Store, see Securely open applications on macOS.

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Windows
Symptom
Possible causes
Solutions
Installation failure on macOS
Symptom
Solutions